Refund & Cancellation Policy
Summary: Paid plans are monthly subscriptions billed via Stripe. You can cancel at any time by contacting support — access continues through the end of your current billing period, and we do not refund fees already charged for that period except where required by law or in the case of a billing error.
1. Plans covered
This policy applies to the paid Basic and Pro subscription plans described on our pricing page. It does not apply to the Free plan, which has no charges and nothing to refund or cancel.
2. Billing cycle
- Paid plans are billed monthly in advance via Stripe, starting on the date you subscribe
- Each plan includes 1,000 free API calls per calendar month; usage beyond that is billed at your plan's per-call rate and charged in arrears on your next billing date
- Your card on file is charged automatically each billing period until you cancel
3. How to cancel
Cancellation is currently handled by our support team, not a self-serve dashboard control. To cancel, email support@getfraudsense.com from your account's registered email address with your company name and a cancellation request. We aim to confirm every cancellation request within 2 business days.
4. When cancellation takes effect
- Your subscription remains active, and you keep access to paid-tier features and rate limits, through the end of the billing period you already paid for
- Your account automatically reverts to the Free plan limits at the start of the next billing period
- Your API key is not deactivated on cancellation — your integration keeps working at Free plan limits unless you separately request account deletion
5. Refunds
Consistent with our Terms of Service, all fees are non-refundable except in the following cases:
- Billing errors — if you were charged in error (e.g. duplicate charge, incorrect amount), contact us and we will issue a full refund of the erroneous charge
- Legally required refunds — where applicable consumer protection law entitles you to a refund, we will honor that right
We do not provide prorated refunds for unused days in a billing period or for unused API call allowance. Cancelling mid-cycle stops future charges but does not refund the current period's subscription fee.
6. Failed payments
If a payment fails, Stripe will automatically retry the charge. If payment cannot be collected after repeated attempts, we may suspend paid-tier access and revert your account to Free plan limits until payment is resolved.
7. Enterprise & custom contracts
Enterprise clients with a signed order form or custom contract are governed by the cancellation and refund terms in that agreement where they differ from this policy.
8. Governing law
This policy is governed by the laws of the United Arab Emirates, consistent with our Terms of Service, unless otherwise agreed in writing for Enterprise clients.
9. Contact
For billing, cancellation, or refund questions: support@getfraudsense.com